Digital Wood Carver • Support Hub

Get support fast — and keep your CNC carving.

This page is the central place for customer support: submit a support ticket, register your machine, access downloads & getting started resources, and schedule a new-purchase orientation with SpindleTV.

Submit a Support Ticket Customer Registration DWC Skills Lab Schedule Purchase Orientation

Before you submit a ticket

A few details help us solve your issue quicker. If you have them, include:

  • Your machine model (DWC2440, DWC3648, etc.)
  • What you were trying to do when the issue occurred
  • Any error message(s) or screenshots
  • Whether this is hardware or OmniControl / PlanetCNC
  • If Remote Support is possible (Yes/No)
  • Best contact method + best time to reach you
Support vs Training: Support tickets are for machine & software operation issues. Design/training requests can be scheduled through SpindleTV.

Fast navigation

Use these quick actions if you already know what you need.

Tip: If your issue is urgent, submit a ticket first — it guarantees the request is logged and tracked.

Submit a Support Ticket

This logs your request into our support tracker.

Please complete the form below. If you have photos or files, attach them so we can see exactly what you’re seeing.

Submit a Support Ticket

This form is for Digital Wood Carver machine + PlanetCNC support. Training/design help will be routed to SpindleTV.

Tip: include screenshots/video links when possible.
Allowed: PDF, images, TXT/CSV, Office docs, MP4, and CNC files (.gcode, .tap, .crv, .crv3d). No .zip. Max 2 files, 12MB each.
Please complete the verification to submit.
After submitting: Your ticket is logged and queued for review. (Customer-facing ticket status is planned, but not enabled yet.)

Customer Registration

Register your machine for faster support and record accuracy.

Registration helps us match you to your machine configuration and speed up support routing. If you already registered, no need to submit again.

Why We’re Asking You to Register

At Digital Wood Carver, we’re always working to provide faster, more accurate support for your CNC machine.

We’re currently updating our customer records to:

  • Assign each customer a unique Customer ID
  • Link CNC serial numbers directly to their owner
  • Ensure support tiers, warranty status, and machine details are accurate

Completing this short registration helps us quickly identify your machine and provide better, more efficient support when you need it.

Thank you for taking a moment to register your CNC — it helps us support you better.

Note: Some commercial units such as the DWC2636, DWC3648, DWC4848, & DWC5100 may not have a visible serial number. If you can’t locate it, leave that field blank.

DWC Customer Registration

Please complete this form so we can properly support your machine.

Ticket Status

Coming soon

We plan to add a secure way for customers to view ticket status online. For now, submitting a ticket ensures your issue is logged and tracked internally.

Planned: A simple portal where a customer enters Ticket ID + email (or phone) to see status updates and notes.
© Digital Wood Carver • Support Hub